Comprehensive CRM & Sales Automation Solutions
Losing prospective customers (leads) due to slow or missed follow-ups is a major loss for any business. AhliWeb provides professional Kommo CRM implementations and official WhatsApp Cloud API integrations to build automated sales engines that ensure every message is answered and every lead is managed.
Key Features & Service Standards
- Kommo CRM Implementation: Building structured sales pipelines to track every lead from inquiry to closing.
- WhatsApp Cloud API Integration: Connecting your business phone number with Meta’s official API for verified messaging, interactive chatbots, and automated notifications.
- Follow-Up Automation & Chatbots: Creating workflows and bots to follow up with leads, send billing reminders, and trigger automated messages based on customer actions.
- Multi-Channel Inbox: Consolidating chats from WhatsApp, Instagram Direct, Facebook Messenger, Telegram, and email into a single agent workspace.
- ROI Dashboard & Real-Time Reporting: Visualizing sales conversion performance, response times, and pipeline revenue projections.
Technical Specifications & Integration Stack
- Development Base (since 2026): AWCMS-Micro ecosystem — TypeScript + Astro, Cloudflare Workers/Pages/D1/R2, GitHub Actions CI/CD, and AI support.
- CRM Platform: Kommo CRM Enterprise Configuration
- API Integrator: Official Meta WhatsApp Cloud API, Webhooks
- Automation Backend: Node.js, Python Serverless Functions
- Journaling Database: Supabase / PostgreSQL (for message delivery logs)
- Third-Party Integrations: Google Sheets, Midtrans payment gateway, RajaOngkir shipping calculators
Sales Funnel & WhatsApp Automation Workflow
Our system automates customer interactions from initial lead acquisition to closing and payment confirmation:
graph TD
Ads[Ads / Website / Social Media] -->|Click WhatsApp Link| Chat[WhatsApp Cloud API Chatbot]
Chat -->|Automated Lead Qualification| Kommo[Kommo CRM Pipeline]
Kommo -->|Sales Stage: Negotiation| MultiAgent[Multi-Agent Inbox / Human Agent]
Kommo -->|Sales Stage: Send Invoice| Midtrans[Payment Gateway Invoice]
Midtrans -->|Payment Notification| Webhook[Webhook Server]
Webhook -->|Send Auto Thank You WA| WAAuto[Auto Send WA Receipt]
Webhook -->|Update Deal Status| Kommo
Kommo -.->|Pending/Follow Up| Bot[Billing Reminder Follow-up Bot]Service Level Agreement (SLA) & Security Standards
- Webhook Uptime Guarantee: Message-handling webhooks operate with a 99.9% uptime guarantee powered by serverless Cloudflare Workers infrastructure.
- Meta Policy Compliance: WhatsApp message templates are implemented in strict accordance with Meta’s business policies to prevent spam blocks.
- Deployment Response Time: Bot flow customization and sales team onboarding are completed within a maximum of 10 business days.
- Sharia Ethics Compliance: Payment reminders do not include interest-based late fees; transactions are structured under transparent buying/leasing frameworks (Murabahah/Ijarah).